Refund policy

Refund & Returns Policy

At Filtronex, we want you to be happy with your purchase. If something isn't right, we're here to help.

Returns
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

To help us resolve your issue quickly, please include:

Your order number
A description of the issue
Photos or videos showing the fault, damage, or incorrect item

Refunds & Replacements
Once we've reviewed your request, we will offer a replacement, or provide a refund if a replacement is not available. Refunds will be processed back to your original payment method.

Important Notes
We do not accept returns for change of mind. Items must not be misused or damaged after delivery.

Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law. Where a product has a major failure, you're entitled to a replacement or refund, and for minor failures we'll offer a repair, replacement, or refund at our discretion.

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Refund policy

Refund policy

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