Shipping policy

At Filtronex, we aim to provide reliable and transparent shipping for all orders.

Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. During peak periods, processing times may be slightly longer.

Shipping Times
Estimated delivery time from dispatch to addresses within the United States is 10–14 business days. Please note these are estimates only and delays may occur due to customs, courier issues, or high demand.

Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. We may offer free shipping promotions from time to time.

Order Tracking
Once your order has shipped, you'll receive a tracking number via email. Please allow a few days for tracking information to update.

Multiple Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment locations and arrive at different times.

Delays & Issues
Filtronex is not responsible for delays caused by postal or courier disruptions, customs clearance processes, or incorrect shipping information provided by the customer. If your order is significantly delayed, please contact us at hello@filtronex.com and we'll assist where possible.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at hello@filtronex.com.